Warranty & Returns
NOTICE: DELAYS WILL OCCUR IF PRODUCTS ARE RETURNED WITHOUT SUBMITTING THE RETURNS FORM & RECEIVING CONFIRMATION OF YOUR RETURNS NUMBER BY EMAIL.
In addition to statutory consumer rights, any item purchased on this website that does not operate as detailed can be returned for a full refund less within 30 days of purchase.
If any item is returned in a used condition, it may be sent back to the customer without credit. Should packing material be damaged or internal accessories be missing, a restocking fee of up to 30% will be applied depending on the time period since purchase. More details here.
Goods returned and found to have no fault after testing will be returned to the Customer and a testing fee of £25+VAT . A £12+VAT handling charge will also be payable. Full terms of sale here.
How to Return Goods...
If you wish to return a product purchased from Edgarsson Ltd, please follow these steps carefully:
1. Firstly call Technical Support on 01437 563900 to first discuss the issue & eliminate some variables that may possibly be causing the fault, such as SIM card, cabling or power supply.
2. If it is agreed that a product needs to be returned for further investigation, the Support Engineer will tell you and, you MUST fill in this Returns Form & wait for an RMA reference number by email to include in the package with the returned goods.
NOTE: Goods returned without an authorised RMA will not be processed promptly and delays will occur.
* Please ensure you include a copy of your original Invoice / Delivery Note as proof of purchase
Address to return goods: